Fulfillment, Shipping and Returns
Order Processing Period
Unless otherwise notified, all orders are entered into our system within 2 business days of receipt. Monday - Friday 8am - 5pm EST.
An Advantage Lifts representative will reach out within 2 business days of an order to coordinate the pick-up, shipment, or installation date of the order. At that time, we will provide you with the pick up location, address and hours.
If you are picking up your lift, you must give 24-hour notice prior to pick up. Weekend pick ups are not available.
The trucking hub/distribution center will load your order onto your appropriately sized car trailer with a forklift. You will be responsible for securing the load, so bring straps with you to pick up.
Shipping Policy
Once you have been contacted by an Advantage Lifts representative after the order processing period, we typically have the lift shipped out in 2-3 business days, assuming the lift is not back ordered. Typical transit period is 3-4 days. Anticipate 1.5 to 2 weeks turnaround time from when the order is placed to when the lift arrives at the truck terminal.
Once the lift arrives at the truck terminal you typically have 3-4 business days to pick up the lift. If you let the lift sit too long at the destination terminal storage fees may apply, and those would be your responsibility to pay, not Advantage Lifts.
Free Shipping
For your safety, shipping to a residential address is not available. We will ship to a truck hub or distribution near you. The truck hub would load the lift onto your trailer for you, but you are responsible for strapping down the load. Please note that lifts will not fit in a truck bed, a flatbed trailer is recommended.
We will ship to a commercial address that has a dock and means (forklift) of unloading the lift.
Free shipping is not available for accessories, unless order at the same time as a lift. Accessories not order with a lift will be charged shipping.
Be sure to read our Free Shipping Guidelines* for a list of locations that are not covered under our free shipping policy.
Order Tracking
If a tracking # is provided by the shipping carrier, we will provide you with the tracking information. When the status of the order says, “At Destination Terminal”, or similar verbiage, your order is available for pickup. If you want to verify that your order is at the hub before picking up use your tracking information and call the terminal or carrier directly.
Product Installation
If you choose to have your lift installed, an Advantage Lifts representative will call within 3 business days of the order to provide you with an installation quote. We have a network of internal and external installers that we use. Installations are typically scheduled 2-3 weeks out from the day the installation quote was accepted. Installation quotes include delivery of the lift to your location and the hydraulic oil. Any electric work should be done by a certified electrician; installers will not do any electrical work.
Back Orders
Items on backorder are typically not noted on the website. Please call to ask about availability of items if you need your order fulfilled immediately. If an item goes on back order, we will reserve one of the incoming units for you, and once the item(s) are in stock we will reach out to coordinate the pick-up, shipment, or installation date of the order. When all items are available, we will ship the order.
Refunds, Returns, and Exchanges
Any order cancelled prior to shipment can be refunded for the full amount of the order.
Any returned item must be in its original unused condition to be returned. The item must be returned within 30 days of the purchase. Please email shipping@advantagelifts.com to request a return authorization number and specific shipping instructions.
Any product exchanges and the associated fees will be handled on a per case basis. Please email sales@advantagelifts.com to discuss product exchanges.
Restocking Fee
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Disclaimer
Advantage Lifts is a LeFevre7 LLC company