During the lift purchasing process, our Lift Experts will go over your options for receiving the lift. If you have questions, please reach out to our team at 763-300-5730!
Most Advantage, Backyard Buddy, and related brand products include Free Shipping. However, we suggest you contact us for a listing of items eligible for free destination delivery. Free Shipping items will be delivered freight prepaid to all Direct Shipping Points located within the 48 contiguous United States. Accessory only shipments are generally eligible for free shipping, depending on their shipping method. Service parts orders are generally not eligible for free shipping.
Advantage logistics will designate the freight carrier based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, the dealer/customer will be responsible for paying a freight surcharge at the time of order.
Frequently Asked Questions
Delivery Area Surcharge
Although Advantage Logistics Free Shipping Policy covers the cost of transportation and delivery to Direct Shipping Points for some of our shipments within the 48 contiguous states, shipments destined to Non-Direct Shipping Points will be subject to a Delivery Area Surcharge fee.
What is a Direct Shipping Point?
A Direct Shipping Point is typically located in a developed urban area with a high density of houses, commercial buildings, roads, bridges, and railways and have a proximity to major highways and shipping lanes. This does not mean that your shipment will necessarily stay on the same truck the entire time, but it does ensure that the same carrier company will be handling your freight from pickup to hub.
What is a Non-Direct Shipping Point?
A Non-Direct Shipping Point is typically located in a rural area with low population density and large amounts of undeveloped land. They are often distant from major highways and shipping lanes. Shipping to these remote and rural locations are Non-Direct Shipping Points with higher associated delivery costs. Freight carriers delivering to Non-Direct Shipping Points will usually have to use one or more interline partners to transport your freight due to the remoteness of the address. A Delivery Area Surcharge fee will be added to all shipments destined to a Non-Direct Shipping Point.
Below describe a few surcharge situations. (not all situations are listed below)
A trucking company may charge a storage fee if a shipment is not picked up in a reasonable amount of time. Depending on the trucking company and terminal, the time period could be between 2 to 5+ days. These charges are dependent upon the terminal and trucking company, and not us.
We have 8 warehouses across the United States that house a variety of our lifts. These include the following:
If these warehouses aren't close to you, consider having our team ship your lift to a contracted trucking terminal near you! Our team will do the work to find the closest terminal with a loading dock.
If it happens to exceed a 45 minute drive from you to the terminal, we will let you know ASAP to make sure that is OK, or to figure out an alternative solution.
We are also able to ship to any business that has a dock with a loading ramp. We occasionally ship to a residential address if you have a 5000 lb forklift (Tractors will NOT work) and if there is a way for a tractor trailer to easily get to your location.
If you want to avoid the work all together, we can help! With our White Glove Installation, one of our trusted installers will pick up your lift from a terminal or warehouse and bring it to your location. Then they will install the lift, show you the ins & outs, and make sure you're comfortable using it before they head out!
All of our lifts come compact with accessories packaged inside. We use protective brackets on both ends of the runways to keep all parts safe during transportation.
Yes! The vast majority of our customers assemble their lifts on their own, with a second helping hand. Our team has put together detailed videos on the assembly process that can be found here on our website or on YouTube. Watch our video below to see how easy the assembly process actually is!
Yes, if a tracking number is provided by the shipping carrier, we will provide you with the tracking information. When the status of the order says, “At Destination Terminal”, or similar verbiage, your order is available for pickup. The carrier will also give you a call at the number you provided to us to let you know that the item is ready for pickup. If you would like to verify that your order is at the hub before picking up, you can use the tracking information to call the terminal / carrier directly.
Example Tracking Information:
It depends on where the customer is located. We have 8 warehouses across the US utilized primarily through ABF and SAIA. Based on the customer’s zip code, we can find the closest location.
The lifts weigh between 1,500 and 3,000 pounds.
You will need to have one of the following: a 16 - 18 ft trailer that is not enclosed (unless it has a barn door or roll up door - enclosed trailers with ramps will not be accepted.), a flatbed, or a tractor trailer.
Shipping rates fluctuate, so we are only able ensure rates for 7 days.
No. You will need to have one of the following to pickup a lift: a 16-18 foot trailer that is not enclosed, a Flatbed, or a Tractor Trailer.
The lift is allowed to hang off the back of the trailer but needs a 2x4 to support it and needs to be the right size. However, this can vary depending on state laws.
A 5,000 lb. capacity forklift will be needed to pick up the lift.
We only have contracts with specific terminals, so those terminals closer to your house may not be able to handle the lifts..
Once your lift has arrived at one of our terminals, they will call you to set up an appointment for pickup. We can store your lift at a terminal for up to 3 days. After the 3 days are up, storage fees may be incurred.
No. We can deliver to your door as long as you are within the 150 miles range from one of our locations in Pennsylvania, North Carolina, and Ohio - Please call us to confirm that you are in our service area.
As long as the skid-steer has forks and is capable of lifting 5,000 pounds you can use one. Please use proper lifting techniques.
If damage has been incurred while being shipped, please call our Lift Experts at 763-300-5730.
Disclaimer:
Advantage Lifts is a LeFevre7 LLC company.
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